Contact & support
Channels for clients of the «Perezagruzka» programme and for those considering joining it.
Email — main channel
Response time: within 24 hours on business days (Monday–Friday, Tokyo time UTC+9). On weekends and public holidays — within 48 hours.
Phone / WhatsApp
The direct number is used only by active clients of the programme. For preliminary questions, please use email.
Registered address
〒123-0864 Tokyo, Adachi-ku
Shikahama 2-40-4, Apt 105
Japan
Full seller details are in the Commerce Disclosure.
Working hours
Programme sessions run on an individual schedule. Email support is open 24/7 — replies within the times stated above.
Frequently asked support questions
I have paid for the programme — what happens next?
Within 24 hours of payment, Daniel will contact you personally by email or Telegram (whichever you gave at checkout) to agree the contract and the date of the first session. If 24 hours have passed, write to [email protected].
How do I request a refund?
The full terms are in the Refund Policy. In short: a refund is available before services begin (the full amount less bank fees, within 5–10 banking days of the request). At the end of the programme an extended result guarantee applies — requests are accepted within 7 days of the final session. Send refund requests to [email protected].
Which payment methods are accepted?
Payment goes through the secure Stripe gateway (an international provider, PCI DSS Level 1). Accepted: Visa, Mastercard, American Express, JCB, Diners Club, Discover. The full list of payment methods is in the Commerce Disclosure. The payment link is sent individually after the strategy call.
Can I pay in roubles / euros / yen?
The base price of the programme is in US dollars ($1,000+). Stripe converts the currency automatically at your bank’s rate at the moment of payment. To pay in another currency, write to [email protected] and we will arrange it individually.
I did not receive a receipt from Stripe
Check your spam folder. The receipt arrives automatically from [email protected] (or the equivalent in your locale). If nothing arrives within an hour of payment, write to [email protected] stating the date, the amount and the email you used at checkout.
Who processes my data, and how?
See the Privacy Policy for details. In short: data is processed in accordance with Japan’s APPI and the GDPR. Payment data is processed by the payment provider (we do not store cards). Contact details are used only for communication within the programme.
I would like to book the free strategy call
Booking and full information about the programme are on the main site perezagruzka.danielviktorovich.com.